All of our web servers are in Australia, they are based in either the Brisbane or Sydney data center.
Yes, our help desk and support staff are based in Australia. They're really friendly too and great at explaining techie stuff if needed.
Yes it will. This is how all web hosting companies operate. The difference is that we don't overload each server with too many websites at once. If you want your own server have a look at our dedicated server options.
We do provide an industry standard, easy to use control panel for your hosting. However, if you need something changed, added or updated to your hosting our support staff can make the changes for you at no additonal charge.
If you still need more information or want to know more technical details, please get in contact and we'll do all we can to help.